How we collect, use, and protect your information.
At Water₂O, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, schedule a consultation, or use our water treatment services.
Water₂O is a water treatment company based in Southern California, proudly serving homeowners and businesses across Los Angeles, Orange, Riverside, and Ventura Counties. We are committed to being transparent about how we handle your data.
Information We Collect
When you request a free water test, schedule a consultation, or contact us through our website, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Home or business address
- Details about your water concerns or current water treatment setup
- Service history and communication records
We collect this information only when you voluntarily provide it to us -- through our contact forms, phone calls, text messages, or in-person consultations.
SMS/Text Messaging Data
We collect your name and mobile phone number when you sign up for SMS updates. We also store records of your consent, including the date, time, and method of opt-in.
We use your data solely for sending updates, promotions, appointment reminders, and service-related notifications related to our water treatment services.
We protect your SMS data through encryption and secure storage measures to prevent unauthorized access.
We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
- Mobile numbers and opt-in consent data will NOT be shared with any third parties or affiliates for marketing purposes
- We may share mobile numbers and opt-in data only with subcontractors or service providers under strict confidentiality, and only to support customer service, delivery, or technical operations of our SMS program
- All text-messaging originator opt-in records and associated consent are kept private and will never be transferred to third-party marketers
You may opt out of text messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us. You can also opt out by contacting us at info@water2o.com or calling (310) 694-0220. After opting out, you will receive one final confirmation message. We retain your SMS consent records for the duration of your subscription plus any legally required retention period. You may request deletion of your data at any time.
How We Use Your Information
We use the information we collect solely to provide and improve our water treatment services. Specifically, we use your data to:
- Schedule and conduct free water tests and consultations
- Engineer and deliver custom water treatment systems for your home or business
- Communicate with you about your service, installation, or maintenance
- Send appointment reminders, follow-up communications, and service updates
- Respond to your questions and provide customer support
- Improve our services and website experience
We will never use your information for purposes unrelated to delivering our water treatment services.
Information Sharing
Water₂O does not sell, rent, or trade your personal information to third parties. Period.
We may share your information only in the following limited circumstances:
- With trusted service providers who assist us in delivering our services (such as scheduling software or payment processors), and only to the extent necessary for them to perform their role
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of Water₂O, our customers, or the public
Any third-party service providers we work with are contractually obligated to protect your data and use it only for the specific purpose for which it was shared.
Data Security
We take the security of your personal information seriously. Water₂O implements reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
These measures include encrypted data transmission, secure storage systems, and limited access controls. While no method of data transmission or storage is 100% secure, we are committed to using commercially reasonable measures to protect your information.
Your Rights
You have the right to control your personal information. As a Water₂O customer or website visitor, you may:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal data from our systems
- Opt out of promotional communications at any time
- Withdraw consent for data processing where applicable
To exercise any of these rights, please contact us using the information below. We will respond to all legitimate requests within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the effective date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us About Privacy
Questions or requests regarding this Privacy Policy? We are here to help.
Water₂O is based in Southern California and serves Los Angeles, Orange, Riverside, and Ventura Counties. For privacy-related requests, please include your full name and the nature of your request so we can assist you as quickly as possible.